Support & Services

Project Study & Integration Planning

SEAmagine engineers and specialists are readily at hand to help you study your submersible project and determine the best models, recommended features, define the setup required, and operational aspects to consider. We often can make accommodations on our subs to help your specific ship integration requirements and we offer semi-custom solutions from interior seating, hoisting configurations, optional equipment integration, and more.

 

With some basic information on your goals and objectives for the submersible we can help you with selecting the best options and present you with expert solutions you can rely on.

Optional Subsea Tools

SEAmagine submersibles come with all the key subsea devices required for sub operations already integrated into them. In addition to the equipment already included, SEAmagine subs do have room for expansion so that owners can select to add more capabilities at the onset of the sub’s fabrication or later over time.

Typical additional options include devices such as specific underwater Ultra-HD cameras, 5-axis to 7-axis robotic manipulator arms, or more underwater lighting, but depending on the subs application, there are a wide range of additional scientific and industrial subsea tools that can be added to the vehicle.

With your input on the submersible's main objectives, SEAmagine experts can help you evaluate a series of additional options to consider for your project.

Installation & Commissioning

SEAmagine will help your team prepare for the arrival of the submersible and make sure that the setup has everything it needs for the installation process to go smoothly. Our dedicated team of specialists will be on site when the submersible arrives to the ship and help with the final installation details to ensure that all aspects have been addressed.

After installing the sub, the SEAmagine team will commission the submersible with some test dives and review all operational aspects specific for the ship. The completion of the sub’s commissioning is then followed up with the pilot and topside crew training.

Submersible Pilot & Crew Training

SEAmagine training program has a long successful history to ensure that after the initial setup and training that the personnel are qualified and confident handling private submarines. Establishing safe and practical submersible operation is more than just training a person to pilot a submarine, it is about establishing a system of operational protocol and train all personnel involved to be familiar on operational procedures.

SEAmagine was the first company that create a professional submersible pilot training program that was initial developed in conjunction with the US Coast Guard back in the 1990’s. Our pioneering effort has now become an industry standard and our training today represents the top training program for submersible pilots and topside crews available and it has been praised for its effectiveness in the yachting, commercial, and defense sectors. Our training of pilots and topside crews also covers basic maintenance training to ensure that an operation can become self-sufficient over time.

Worldwide Technical Support

SEAmagine does not consider its work completed upon delivery of its submersibles and we provide significant help on ensuring a fully successful operation is established and maintained over the long term. We provide an effective worldwide technical support program that in most instances handles all maintenance aspects in the field and does not require the sub to be returned to the factory.

Our program involves a minimum once a year maintenance schedule where our engineers perform a full annual preventive maintenance checkup at the client’s site. We typically handle this annual field maintenance schedule in conjunction with the annual survey required by the submersible’s classification society’s and help clients through the regulatory process.

Over time, we continue the technical maintenance training of the crew during the scheduled annual surveys so that each operation constantly improves its self-reliance and become capable handling most of the general upkeep.

Expedition Planning

The deep oceans are still mostly a mystery to be discovered and great submarine dives typically will need some study and planning to find the best zone of interest. Not all dive sites are the same and some places will require more preparation than others to identify key points of interest to investigate and to address logistics, weather, possible permits, and timing issues.

SEAmagine has been providing dependable help to its clients with the preparations of numerous expeditions and can provide expertise, personnel, specialists, and guidance to support a ship’s submarine objectives.

Equipment Upgrades

Over time, our clients’ goals often evolve and will seek to add new peripheral equipment with specific objectives. SEAmagine’s engineering support is always at hand to study expansion of onboard equipment and determine the best approach to upgrade. Our submersibles are built from the onset with expansion capability so that the integration of additional equipment is as seamless as possible.

Unlike other companies, SEAmagine In most cases we will attempt to install the new equipment in the field and not require the submersible to be returned to the factory.

Resale Support

SEAmagine has the top client retention over many years and has a well-proven track record of customer satisfaction. The life-cycle management of the submersibles is more than only handling maintenance items. SEAmagine offers a long-term commitment to its clients in supporting their goals and objectives for their submersible and this includes helping them resell their sub if requested.

SEAmagine has helped a number of its client handle in the resale of their submersible and our support was key in ensuring that the value of their sub was kept optimal. In a number cases our clients sold their SEAmagine sub to upgrade to a larger of our subs and in the process we helped them sell the first one they procured. Our client satisfaction is important to us.